1. Delivery of Goods
1.1. By placing an order, the Buyer agrees that the order will be delivered via courier service. Delivery within Lithuania is free of charge, except for Neringa, where an additional fee applies. For deliveries to Neringa, please contact us via email at info@pudbuq.lt before placing an order.
1.2. Conditions for delivery to the Buyer:
1.2.1. Goods are delivered by the Seller or an authorized representative.
1.2.2. The Buyer undertakes to specify the exact delivery address and contact person.
1.2.3. For items weighing more than 31 kg, an additional lifting service is not provided. Goods are delivered to the entrance of the building.
1.3. The Seller delivers goods to the Buyer according to the delivery terms specified in the product descriptions. These terms are preliminary and do not apply if the required goods are not available in the Seller's warehouse. The Buyer acknowledges that, in exceptional cases, delivery may be delayed due to unforeseen circumstances beyond the Seller's control.
1.4. The Seller assumes no responsibility for delays in delivery if the goods are not delivered or are delivered late due to the Buyer's fault or circumstances attributable to the Buyer.
1.5. After concluding a purchase-sale agreement, the Buyer undertakes to check the email address provided in the order form until receiving a notification regarding the delivery of goods.
1.6. Upon delivery, the Buyer or their representative must inspect the condition of the package, the quantity, quality, and assortment of the goods, and sign the invoice, waybill, or other delivery-acceptance document in the presence of the courier. Once the Buyer signs such a document, the delivery is considered complete, and the goods are deemed to be in proper condition, without damages not attributable to manufacturing defects, and with no discrepancies in assembly. If the package is damaged (crumpled, wet, or otherwise externally damaged), or the goods are damaged or incomplete, the Buyer must note this on the invoice, waybill, or other delivery-acceptance document and, in the presence of the Seller or their representative, prepare a damage report. If the Buyer fails to perform these actions, the Seller is released from liability for damages not caused by manufacturing defects or discrepancies in assembly.
1.7. If discrepancies are identified, the Buyer or their representative must refuse to accept the shipment. In such cases, the Buyer and the courier prepare a damage report detailing the identified issues.
1.8. Delivery to the address specified by the Buyer is considered complete, regardless of whether the goods are received by the Buyer or another person at the specified address. If goods are not delivered on the scheduled delivery date, the Buyer must notify the Seller immediately, but no later than the following day. Otherwise, the Buyer forfeits the right to make claims against the Seller for non-delivery or delayed delivery.
1.9. If the ordered goods are not delivered within the specified delivery period and the Buyer has not been contacted by phone or email, the Buyer should contact the Seller via email at info@pudbuq.lt
1.10. The Buyer undertakes to personally accept the goods. If the Buyer cannot accept the goods, and they are delivered to the specified address based on the Buyer’s provided information, the Buyer has no right to make claims against the Seller for delivery to an incorrect recipient.
2. Return of Goods
2.1. Goods may be returned to the Seller without specifying a reason for the return. The Seller reserves the right to refuse returns for categories of goods listed in Clause 17 of the Retail Trade Rules, as well as for goods delivered based on a custom order.
2.2. Goods may be returned within 14 days from the date of receipt. If the return period ends on a non-business day, it is extended to the next business day.
2.3. To return goods, the Buyer must contact the Seller via email at skundai@pudbuq.lt, provide information about the goods to be returned, and attach proof of purchase.
2.4. The costs of returning goods are borne by the Buyer.
2.5. When returning goods, the Buyer must comply with the following conditions:
2.5.1. Returned goods must be in their original, intact packaging.
2.5.2. Goods must be undamaged and unused.
2.5.3. Goods must retain their original appearance (labels intact, protective films unremoved, etc.).
2.5.4. Returned goods must include all components as originally received by the Buyer.
2.6. Goods that are unsuitable due to form, size, color, model, or completeness (except as specified in the laws of the Republic of Lithuania) are accepted, replaced, or refunded within 14 days of return.
2.7. The Seller reserves the right to refuse returns if the Buyer fails to comply with the conditions set forth in this section.
2.8. In all cases, the Buyer must first contact the Seller via email at skundai@pudbuq.lt and proceed with the return only after receiving confirmation from the online store.
2.9. If incorrect goods are delivered, the Seller undertakes to accept them and replace them with the correct goods. If the correct goods are unavailable or the Buyer does not wish to receive them, the Seller will refund the amount paid by the Buyer within 14 days of returning the goods.
